Create a technical support case

post

http://127.0.0.1:8080/spPortal/createCaseWithPortal

Creates a technical support case on Salesforce through the Cloud Portal. The case is stored locally in the salesforcecases table after successful creation. For Orchestrator cases, leave orchSerialNum empty; for appliance cases, provide the nePk.

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Body Params

Case information for creating a support case via Cloud Portal

Request body for creating a technical support case via the Cloud Portal

caseName

string

required

Contact name of the person creating the support case. Used for case correspondence.

caseEmail

string

required

Contact email address. Required if Orchestrator is not registered to Portal; must be a valid Silver Peak support account email.

casePhone

string

required

Contact phone number for support team to reach the case creator.

casePrio

string

enum

required

Case priority level determining response urgency.

Allowed:

caseSubject

string

required

Brief subject line summarizing the issue. Displayed in case listings.

caseDesc

string

required

Detailed description of the issue including symptoms, steps to reproduce, and impact.

orchSerialNum

string

required

Device identifier. Leave empty ('') for Orchestrator cases; use nePk (e.g., '0.NE') for appliance cases. Serial number is auto-resolved.

fileName

string

Optional filename for case attachment reference.

Responses

401

Unauthorized - User does not have READ_WRITE permission

500

Internal server error - Portal communication failure or database error

Language

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Response

Click Try It! to start a request and see the response here! Or choose an example:

application/json

200Case created successfully or error message returned